FAQ | moccsandbows
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Q & A FAQ SHEET

When does the Bow Box ship?

The Bow Box ships on the 1st of each Month, you will receive tracking to the email you used to subscribe with. We ask that our subscribers give at least two days for the post office to update the tracking information. 

When is the cutoff day to subscribe/resubscribe?

The last day of each month by 5 pm PST.

How do I update my Preferences or make changes to my box?How do I change my address? Can I change my renewal date?

You can simply Log into your account to update your box, address or change your renewal date, if you prefer you can email us for help. Please make sure address changes are submitted at least two days before the first of each month to be sure they are shipped to your new address.

What age is "The Bow Box" for?

Any age! Boxes are made for Newborns and up, we offer clip bows as well for older children who do not wear headbands our headbands are made to size. You can also order sister boxes for matching or even a clip matching box for pig tails, its up to you!

How do I cancel my subscription?

You can cancel your subscription at anytime, you can log into your account to do so, or by emailing us and we can help. Please note if you cancel after your payment goes through a refund would not be processed your next box would ship but you would no longer be charged.

When does my payment go through each month?

Payments are automatically processed on the same card you used when you subscribed,on the same day you originally subscribed each month. For example if you subscribe on the 10th then your monthly charge would go through on the 10th of each month, keep in mind boxes always ship on the first of each month and payments are always for the following months box. So for example if you subscribe in June it would be for July's box shipping July first and so on. 

How do referrals work?

When you subscribe you have a unique referral code which you can share with your friends, if 5 friends subscribe using your code you will earn a FREE box, this coupon will automatically generate for your next renewal.

Can I subscribe before my baby is born?

Of course! Many expectant parents do! Build her collection up so you are ready for her big arrival! You can put your due date as her birthday for now, this can be changed later.

When do I get the bonus bows?

We send subscribers so many awesome and adorable bows each month, we also send a Minnie ear bow band in second subscription boxes, a unicorn crown in 4th subscription boxes, and a mermaid bow band in 6th subscription boxes. We also include a birthday bow during your child's birthday month. These bows are additional to your box as a bonus!  

 

Questions, Concerns?

Please send me an email from the “contact us” tab we respond within 24-48 hours generally. Please include the name you subscribed with as well as the email you used so we can be sure to have all your information.

Do you ship international?

We no longer offer international shipping with our subscriptions at this time do to increasing international postal rates.

Still need to subscribe?

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